07-28-2014 03:37 PM
The error that you are receiving is usually an indication that there may be a foreign object in the printer preventing free movement of the cartridge holder. Please remove foreign objects so that the print head holder can move:
1. Press the <Open> button.
2. After confirming that the printer is powered off, lift the scanning unit (printer cover) until it locks into place.
Caution: If the front cover is opened with the printer powered on, the print head holder may not operate properly, resulting in injury or printer problems.
3. Remove any orange protective tape or packing material or foreign objects.
4. Close the scanning unit.
The issue may also be an indication that the ink tanks are not seated correctly. Try reseating the ink cartridgess and make sure you hear them snap into place. Additionally, ensure the unit is being plugged directly into the wall outlet. If the unit is not being plugged directly into the wall outlet it may not be receiving enough power to function properly.
Note: Sometimes, to clear error messages displayed on the LCD or if the printer is not functioning as expected, it may be necessary to also simultaneously press Stop/Reset and ON/OFF buttons. With the printer powered on, press and hold down the <Stop/Reset> button then press the ON/OFF button.
If the error persists, please contact our support group using the following link:
12-19-2014 10:38 AM
I"ve tried all of these suggestions -
The cartridges are in properly. There is no debris in the printer. There is no paper jam. I've tried turning off and on, and holding the power and reset buttons together.
It worked last month, then I put it away. When I pulled it out of the closet and hooked it up this morning, I was getting the 5100 message. Can't print anything.