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New Contributor
Posts: 1
Registered: ‎01-26-2019

Printing problem with a iX 6800 series printer

 A week ago I printed a document and only printed half of the page, and since then I stop printing. I already did the maintenance with the cleaning software, I changed all the inks, and even encouraged to take out the printhead to clean it as it says in some tutorials ... but it still does not print or leave any printer error message either ... What else can I do? please... i dont wanna buy a new one yet....

Product Expert
Posts: 702
Registered: ‎11-19-2018

Re: Printing problem with a iX 6800 series printer

HI lekamik,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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