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windows 10, Canon imageclass MF4880dw, problem with the MF toolbox

jade1620
Apprentice

Hi, my MF toolbox is sending me an error message stating that there is no scanner selected, please select a scanner ! I have windows 10 on this pc, I have been using the Canon Imageclass MF 4880dw unit & toolbox for several months now without a problem, recently I started to receive the error message mentioned above, I have tried all the recommended fixes 100X  to no avail, I have uninstalled, restarted, deleted all traces of both the print drivers and toolbox yet I still get the same message when i try to use the MF toolbox

 

Please advise

1 REPLY 1

sferrell615
Contributor

it's not just you.  

a reboot 'should' fix it as there is a 'limitation' that canon is aware of.  some have reported that adding the mf toolbox to their firewall rule has fixed it.  some have reported re-installing the driver has fixed it.  some have reported messing with the windows services fixed it.  

 

http://community.usa.canon.com/t5/Office-Printers/MF-Toolbox-doesn-t-work-on-Windows-10/m-p/164671/h...

 

http://community.usa.canon.com/t5/Office-Printers/MF4450-and-Windows-10-Impossible/td-p/147451

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