Hello!
So that the Community can help you better, we will need to know the exact model of the printer you're using (it's usually on the top or front of the unit). We also need to know which Computer Operating System (the version of Windows or macOS) you have and how you connect to your device (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
