12-19-2015 10:34 AM
This issue may occur when there is a loose object stuck inside the printer or if one of the ink tanks was not seated properly. Please try the following:
1. With the cover of the printer open, unplug the power from the back of the printer or the wall.
2. Look for any loose objects or packing material in the printer, clear if necessary.
3. Try gently moving the ink tank holder as close to you as possible. Try pushing the closest ink tank down. Once clicked into place, try moving the ink tank holder closer, repeat as needed. If you meet resistance, do not attempt to move the ink tank holder any further.
If the issue persists, please contact our support group using the "Contact Us" link below.
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01-04-2020 03:45 PM
I was able to fix it in mine, so thought I'd post in case it helps someone. I bought a used MX922, the person said they haven't had any problems with it. When I plugged it in and changed the ink cartridges, got this error message. Tried to reseat the cartridges, checked all the areas to see if anything was jammed - nothing. Then I noticed that the whole assembly with the print head and the cartridges didn't easily move to the right. It moved to all the way to the left just fine, but something was preventing it from going to the right easily. I jiggled it a few times and was able to move it over to the right. Then I moved it back and forth a few times to make sure it was moving back and forth freely. Unplugged the machine and waited more than 5 minutes. Turned it back and on it seems to be working. Something must have been blocking the print head assembly from moving freely, maybe shifted during shipping. Not sure if this would be an issue others are experiencing, but figured I'd post it...
02-21-2020 12:40 PM
Thank you for posting this! Your solution was the only one on the board that worked for my printer. (Canon should take note of this and add adjustment of the carriage position all the way to the far right as a standard recommended solution for users with this problem.). Bravo!