06-27-2013 05:57 PM
I recently purchased an mg5422 but the scanner is not working. It is linked to my desktop via usb. it prints fine, copies great,it just doesnt scan. What is the solution?
06-30-2013 08:08 PM
Hi Ramscape,
In order for us to assist with this issue we will need more information. Please let us know what version of Windows or Mac you are using. Also, please let us know what exactly happens when you try to scan. IF you receive an error, please let us know the exact wording of the error.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.