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New Contributor
Posts: 1
Registered: ‎01-24-2018

mf8500c will not scan on Windows 10

I have the printer installed.


I have the MFtoolbox installed.


When I start the toolbox, I get a warning that there are no compatible scanners installed.


How do you scan in Windows 10 with the mf8500c?




Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: mf8500c will not scan on Windows 10

Hi TechDawg


There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Launch the MF Toolbox software and attempt a scan at this point.


If you continue to have difficulties, please contact our support group using the following link:

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