12-22-2013 06:08 PM
Found that my mf8050cn wouldn't scan after setting up again after a move, it asks me to "connect computer", which didn't make sense because it would print from the computer just fine (and scanner had worked without problems before move). Uninstalled and re-installed the driver, and now the printer will step me through the scan menu, asks me to verify the destination which appears correct on the printer screen, but when I hit okay it just takes me back to the prior menu saying to verify destination, and also a windown pops up on the computer screen asking me to select the utility, only giving one option, but when I select that option and hit "ok" nothing happen, the window remains then the scan job times out.
12-22-2013 06:52 PM
Hi, kajohnson!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer. Thanks and have a great day!
12-23-2013 04:49 PM
Actually figured it out...when I uninstalled the printer driver I also uninstalled the utility software, which was separate. When I reinstalled the driver I assumed (wrongly) that it would also install the utility. So after re-installing the utility software it's working without issue now. Thanks
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.