04-29-2021 12:29 PM
My printer has been printing fine for weeks. I was having trouble with some computers wanting to print to the manual feed tray, and was working on that issue when my laptop stopped printing. I have tried pdf, Word, Print Test Page - all same result. A single beep and the print job disappears without a trace. no error message.
Windows 10 64bit
Updated firware today
04-29-2021 08:17 PM
We understand you cannot print.
That print jobs get sent, but never complete
Your printer is connected to a wireless network with other devices.
What is the IP of the printer?
What is the IP of an affected computer?
Can you PING the printer's IP, does it reply?
Can you open its webserver in a browser?
When you send a job, does it appear in the print queue? (even momentarily)
Do any error message display
Is the Print Spooler Service running?
Do you have any 3rd party anti-virus software than might be keeping it from communicating with other devices on the network?
07-08-2021 02:47 PM
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below and from the previous post, we can provide some assistance.
For a more immediate response, feel free to contact our support team at 1-800-652-2666. Our agents would be happy to help.