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New Contributor
Posts: 2
Registered: ‎05-19-2019

mf249dw printer prints for one laptop, not the other

Hi! I purchased a new laptop running Windows. My Canon mf249dw prints with the old laptop running Windows. And the new laptop lists the printer as an option and puts documents in the queue. But the documents just wait in the queue forever without printing. Any ideas?

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Esteemed Contributor
Posts: 2,130
Registered: ‎11-19-2017

Re: mf249dw printer prints for one laptop, not the other

[ Edited ]

Greetings,

How is the printer connected?  Ethernet, USB, Wirelessly? 

 

In your  post you said, "The other computer "lists the printer as an option"...  does this mean you installed the printer on the laptop?

 

If connected via ethernet or wireless, whats the printer's IP?  Can you ping it?

 

If connected via USB, verify the port or interface selected for communication is correct.  Also confirm the PrintSpooler Service is running on the laptop that "doesn't print".

 

 

 

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 2
Registered: ‎05-19-2019

Re: mf249dw printer prints for one laptop, not the other

Hey, thanks for the response. The printer is connected wirelessly. When I say the new laptop lists the printer as an option, I mean that when I select "print" from within an application, the resulting dialogue box allows me to select the Canon mf249dw as the printer. Yes, I can ping the printer.

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