Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎05-19-2019

mf249dw printer prints for one laptop, not the other

Hi! I purchased a new laptop running Windows. My Canon mf249dw prints with the old laptop running Windows. And the new laptop lists the printer as an option and puts documents in the queue. But the documents just wait in the queue forever without printing. Any ideas?

Reputable Contributor
Posts: 871
Registered: ‎11-19-2017

Re: mf249dw printer prints for one laptop, not the other

[ Edited ]

Greetings,

How is the printer connected?  Ethernet, USB, Wirelessly? 

 

In your  post you said, "The other computer "lists the printer as an option"...  does this mean you installed the printer on the laptop?

 

If connected via ethernet or wireless, whats the printer's IP?  Can you ping it?

 

If connected via USB, verify the port or interface selected for communication is correct.  Also confirm the PrintSpooler Service is running on the laptop that "doesn't print".

 

 

 

 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
New Contributor
Posts: 2
Registered: ‎05-19-2019

Re: mf249dw printer prints for one laptop, not the other

Hey, thanks for the response. The printer is connected wirelessly. When I say the new laptop lists the printer as an option, I mean that when I select "print" from within an application, the resulting dialogue box allows me to select the Canon mf249dw as the printer. Yes, I can ping the printer.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement