imageClass LBP6030w Error "printer driver was not installed" on win 8.1

[robag]

On 3 Windows 8.1 machines I am unable to install the print drivers for the imageClass LBP6030w. I receive the error message "Printer driver was not installed" "The system cannot read from the specified device". Can someone please help me resolve this?

[Patrice]

Hi robag.

I will be glad to assist you.

So that I can better assist you, I would like to ask  few questions.

1.  Are you connecting the printer wirelessly, or directly to the computer via a USB cable?

2.  Have you installed the drivers from the disk or the Canon USA website before adding the printer?

I look forward to your reply.  Should you need immediate assistance with this issue, please contact us at 1-800-OK-CANON (1-800-652-2666).

[robag]

Hi Patrice,

1. Wirelessly

2. I installed the drivers from Canon USA website.

Thanks,

Rob

[Patrice]

Thank you for your reply Robag.

When you installed the drivers, were you able to access the MF Drivers Setup program or did you click "Run" and the window disappeared?

I look  look forward to your reply.  Should you need immediate assistance with this issue, please contact us at 1-800-OK-CANON (1-800-652-2666).

[robag]

I clicked Run and when I did, the Print Driver was not installed message is what I get.

I was able to locate the original disc and use the setup with success. This tells me 2 things. 1) is that the downloadable drivers from your website are a problem and 2) the ability to install the drivers natively into Windows 8.1 is also flawed.

Thanks,

Rob