imageCLASS MF751Cdw Unable to scan, burning smell

[whygear]

I keep getting error messages 600007,  600108, 600104. Cannot communicate with the scanner. I am able to print. I have added the scanner using both Bonjour and IP address, deleted and restarted MF Scan Utility multiple times to no avail. I also cannot scan from the machine as it won't find the computer. The machine is fairly new, perhaps 2 weeks old. I am running MacOS, Sonoma 14.1.2

[whygear]

also, there is an unusual slightly burnt smell when it prints. thinking of just returning this

[Danny]

Thanks for joining the conversation, whygear!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, we recommend giving our imageCLASS support team a call at 1-800-OK-CANON (1-800-652-2666).  They're open weekdays from 9a to 8p ET (6a to 5p PT).  You can also click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

[Hector]

Hello,

The issue you are describing looks like a network communications issue or the correct scanner driver is not installed. In this situation, you can try installing the latest version of the driver with the Scanner Driver & Utilities for Mac V2.15.17 download found on our support site. If that does not resolve the issue, you can try power cycling your router and then going into printers and scanners under system settings to deleted and add the scanner. Once the scanner has been added to the list again, you can try scanning again to see if it works.

If you continue to have issues or would like to talk to an agent about any smells coming from the printer, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to help.