imageCLASS MF726Cdw has false paperjam fault and won't pick up paper

[jlewis64]

I have about a 6 month old MF726Cdw that won't print. It will attempt to pick up paper, I'll hear it click every couple seconds then I get a "device 5 paperjam" fault. It tells me to remove the paper drawer and clear the fault. I've opened all compartments and found no paper anywhere. I've tried self cleaning and turned the machine off and on. Ideas?

[James_C]

Hi jlewis64 

I understand you have checked for jams, but will need to confirm you have performed all the steps when you click HERE as well.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI