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imageCLASS MF653Cdw scanner keeps losing connection to computer

LadyAg
Contributor

My printer (above model) keeps dropping the connection to my computer.  I have used the scanner connection successfully numerous times, but now I get this error message frequently "Connect the computer".

To make it worse (for me), I can't figure out how to get the printer back online manually.  I turned the printer off and back on, and this reset the connection to the computer once.  I did the same process this morning, and the scanner is still offline.  I did look at all 75 times the Owners Manual found the search term "connect" but nothing addressed this problem.

Any help is greatly appreciated!

 

2 REPLIES 2

LadyAg
Contributor

pdate:  I am not using the protected printing, and the printer connects and works just fine.

LadyAg
Contributor

Should I place a repair request?  I still have not found a solution.

Holiday
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