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imageCLASS MF644Cdw Faded Printing

stoc951
Apprentice

I have to admit that I started out with high hopes for this printer.  Having owned numerous Canon printers in the past and still have two different printers that I use daily, I've always been a huge fan of Canon products.

I've had my 644CDW for almost 20 months.  Well, let me rephrase that.  I've had six different 644CDW printers in the past 20 months.  And waiting on Canon to send number seven.  They all start out printing well.  But all have ultimately had the printing start to fade until it is almost illegible.  When the first printer started doing this, I purchased a new set of Canon toner cartridges.  That made no difference.  Trying to run the maintenance steps for color corrections give an error message of cannot perform function.  I usually get 2-3 months out of a printer before having to call tech support for the same problem.  And it isn't like I'm printing massive amounts of documents - around 100-200 sheets a month.

Some of the things I've tried:

  • Reboot the printer.
  • Unplug the printer.
  • Replace toner cartridges.
  • Update firmware.
  • Remove and reinstall drivers.
  • Try different paper.
  • Perform as many maintenance procedures that will run.
  • Tried a different computer.
  • Call a priest in to perform an exorcism.

While Canon has been pretty good about sending out replacements - most often refurb units but occasionally new printers - they are starting to get a little difficult to deal with.  And it's not like I'm the only one experiencing this issue.  There are multiple reports on the net of others going through the same thing.

Any suggestions on what can be done to resolve this?  I've got to admit that I am about ready to throw in the towel on this printer and go with another brand.

Thanks.

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