imageCLASS MF641Cw How to revert to previous firmware version

[mstry9]

Is there somewhere I can download a previous firmware for canon mf641cw. The latest firmware from march 2024 seems to have broken the stop button so I cannot reset the printer because we lost the password and system manager id.

[Hector]

Hello,

Unfortunately, that model does not have the ability to roll back the firmware. If you are having problems resetting the system manager id, you can contact support directly at 1-800-652-2666. Our agents would be happy to walk you through the process.