Hello,
It looks like there is something wrong with the hardware or there is a problem with the driver/settings. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
- What version of the Mac or Windows operating system are you using on your computer?
- Do you run into the same issue if you try to make a copy from the glass?
