Hello,
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1, What size and type of paper are you printing on?
2. Which tray are you loading the paper into?
3. What specific load paper error message do you get on the printer's display screen?
