I cannot get my MF624cw printer to connect to my PC which is running windows 11. All other devices connect successfully to the printer and can print (iPhone, iPads, Windows 10 PCs, etc.)
So far this is what I have done:
- Did the standard power down (all devices; router; modem; etc)
- It was connected and working before but no longer does (not sure how/when it stopped) - I removed printer and tried to reinstall it but the PC cannot see it to install.
- Direct connection using USB and changing printer setting to wired. Still won't connect.
- Removed all drivers and installed new ones
- IP reserved for printer on router
- Manually added the printer using the IP (which is set to static). Consistently says it is 'offline' when it clearly isn't as the other devices can print from it.
- Contacted Microsoft who did screen sharing and he went through it and said it is not a MSFT problem and connected me to Canon support but that was a dead end.
- Contacted Dell who pointed me back to Canon and Microsoft
I am at a loss here on what to do. It's maddening since I can only print from my phone right now.
