imageCLASS MF461dw Error e202-0002, scanner bar stuck

[Ali24082005]

 Hello i just bought this printer and it seems like the scanner bar is stuck, somebody said something about security but i don't think that's it, i'm getting e202-0002 error upon start Please help

[shadowsports]

Greetings,

Did you receive this error "out of the box"?  Ensure all packing materials and tape have been removed from the printer.  If paper is loaded, check for misfeeds or jams.  Turn the machine off, unplug from the wall and press and hold the power button for 15 seconds.  Now reconnect power, turn the device on and observe the startup sequence.  If the air persists I'd repackage it and exchange it at the retailer or place of purchase.

You can contact Canon support if you wish but this error usually indicates a hardware fault.  Start by registering the product in your MyCanon account then call support.

MyCanon

https://myprofile.americas.canon.com/us/

Support telephone  number

1-800-652-2666