imageCLASS MF461dw Error e202-0002, scanner bar stuck

[Ali24082005]

 Hello i just bought this printer and it seems like the scanner bar is stuck, somebody said something about security but i don't think that's it, i'm getting e202-0002 error upon start Please help

[shadowsports]

Greetings,

Did you receive this error "out of the box"?  Ensure all packing materials and tape have been removed from the printer.  If paper is loaded, check for misfeeds or jams.  Turn the machine off, unplug from the wall and press and hold the power button for 15 seconds.  Now reconnect power, turn the device on and observe the startup sequence.  If the air persists I'd repackage it and exchange it at the retailer or place of purchase.

You can contact Canon support if you wish but this error usually indicates a hardware fault.  Start by registering the product in your MyCanon account then call support.

MyCanon

https://myprofile.americas.canon.com/us/

Support telephone  number

1-800-652-2666

[mjharris73]

This is the second imageclass mf465dw ii I have purchased from Amazon.  Both exhibited the same loud grinding sound ad a e202-002 error on startup.  I have checked for and packing material and tape.  I see none. What the **ll is going on.  I can keep returning them to Amazon.  I am really frustrated.  Help please...

[shadowsports]

When you purchase Canon products from Amazon, be absolutely sure It states ships from and sold by Amazon... And not from a third party or marketplace seller.  Many times these parties are not Canon authorized dealers.  This means you could be buying grey market products (items intended for sale in another country / region) .  This can cause issues with support and warranty as well as getting an item which may not be authentic.  If a seller is offering a product at a greatly reduced price, extra scrutiny maybe warranted.  

Canon does not operate a store on Amazon.  Amazon creates storefronts for large volume retailers, but anyone can sell as a vendor.  

[mjharris73]

Interesting. But the Amazon site says that this is shipped and sold by amazon.com.

[mjharris73]