imageCLASS MF455dw scanning doesn't work, scans to Word instead of PDF

[BonnieAZ]

Hello I am new here.  I have a real issue, for some reason my scans do not work and also it sometimes scans to Word instead of PDF.  I do not know how to find this "Canon Utlity folder or IJ Scan Utility." anywhere.

I have a Canon Image Class MF455dw and I use Windows 10.  Where do you find anything to do with the Canon printer, for the scanner????

Thanks for any help you can provide.

[BonnieAZ]

On the other note, so many times when I scan especially several pages, it gives an error that it did not

scan, however, no reason is given, nor explanation.