04-04-2023
01:13 PM
- last edited on
04-04-2023
01:31 PM
by
Danny
I am trying to print envelopes and I can not print them.
04-04-2023 01:32 PM
Hi, corvette101!
So that the Community can help you better, please let us know what envelope size you're using and what application you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
04-04-2023 02:34 PM
The envelope's are a #10 envelope 4-1/8" X 9-1/2"
04-13-2023 04:04 PM
Hello Corvette101,
If you are having problems loading the envelopes into the printer, you can review the envelope loading guide found at the link HERE. Once the envelopes have been loaded, you can register the Com 10 envelope size using the steps found HERE. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. for a more immediate resolution, you can contact support over the phone at 1-800-652-2666.
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.