imageCLASS MF269dw - Not Responding to Print Command

[KevinShen]

ImageClass MF269DW bought last year.  It is not responding to print command although it worked fine last year. The connection is by USB port. Tried reinstalling the driver but didn't work. 

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What version of the Mac or Windows operating system are you using on your computer?

2.When the printer does not respond, do you get any specific errors or what happens?