imageCLASS MF267dw says new toner is at 0%

[nguyetmarchais]

I just changed the cartridge toner 51 for my printer. After that, the printer noticed that the life of the cartridge is 0%. Can you tell me how to deal with this problem?

Thank you

[SamanthaW]

Hi,

Thanks for joining the Canon Community!

Can you please verify your printer model? We've got a version i and a version ii for that one so we want to be sure we're all on the same page! 

[nguyetmarchais]

My Canon model is ImageClass MF 267 dw