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imageCLASS MF264dw LCD screen stays on ***Download Mode*** message

jnkrlos25
Apprentice

Greetings friend, I have a problem with Canon ImageCLASS MF 264, when I turn it on the screen remains in ***DOWLOAD MODE*** WAITING, I tried to reinstall the firmware with the win-mf264II-262II-fw-v0203.exe tool, but it didn't work Possible since when the process begins it displays a message that says: this device already has the latest version of firmware available, the update cannot be executed and it just remains there. I would like to know if there is another solution for this problem. I have 3 devices of the same model with this problem. Please, thank you.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello, 

If the printer is stuck in download mode, it looks like there is something wrong with the hardware. There is a chance that the previous update failed and is causing issues. In this situation, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

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