03-11-2023 08:11 PM
Hi! I have a brand new imageClass MF264dw II printer/scanner. When I run MF260MFDriverV6101WP.exe downloaded from Canon I get to the dialog where there is a search for the device and it is not found. Without this driver I cannot run the MF Scan Utility - it errs out with the message saying, "A scanner driver supporting this software is not installed...".
Things I tried:
I am ready to return this unit. Anything else I can do ?
03-19-2023 12:38 PM
I have the exact same issue on windows 11
03-19-2023 12:47 PM
I managed to install the unit by connecting an external cd-rom and using the CD that came with the printer. The driver I downloaded must be a newer version and did not work.
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