12-14-2023 10:41 AM - last edited on 12-14-2023 11:48 AM by Kristoff
I replaced the toner but the issue still remains - it is printing very lightly and a bit blurry.
Using Mac OS 11.7.4 Big Sur
12-14-2023 10:42 AM
Running on a Mac OS 11.7.4
12-14-2023 10:45 AM
Thanks for joining the conversation, ad1900!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. You mentioned multiple unrelated models in your subject line and it would help to know whether you're using just one of those or if your issue pertains to more than one. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12-14-2023 11:12 AM
Hi Danny, sorry for the confusion. I'm using LBP6030w/6018w printer.
12-14-2023 11:22 AM
Thanks, though that still refers to two unique printers. Do you have the imageCLASS LBP6030w, the imageCLASS LBP6018w, or one of each? Your printer should display only one of these model numbers on the front of the unit.
We look forward to your reply!
12-14-2023 11:42 AM
LBP6030w
11-27-2024 11:07 AM
Hello Ad1900,
I checked our support site, and it does not look like we have a download for your version of the Mac OS. If replacing the toner did not resolve your issue, I would suggest contacting support over the phone at 1-800-652-2666. They would be happy to check your driver options and what settings can be adjusted.
12/05/2024: New firmware updates are available.
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