cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

imageCLASS D530 not recognized by new Windows 11 computer

Lola5
Apprentice

I recently purchased and installed a new Dell computer in order to have Windows 11.  I tried to connect my old Cannon ImageClass D530 and it is not recognized.  Is there anything I can do to continue using my printer, which is still in excellent working condition. 

3 REPLIES 3

normadel
Elite
Elite

What do you mean "not recognized"? Have you tried installing the printer's driver and software, found here:

https://www.usa.canon.com/support/p/imageclass-d530

What happens?

 Does your new computer have an ARM processor, as opposed to  an Intel or AMD processor? If it does, there aren't drivers from Canon for it. You will be limited to whatever functionality that Windows' built-in driver does. 

Thank you so very much!!!  I have the printer working and I am so grateful.  Any suggestions on  how to get the scanner to work?  I would have thought it would be the same driver but it isn't working.

Again, what is the problem with the scanner?  Did the driver install scanner software? Can you scan from the printer with the printer's controls? I don't have this printer. 

Announcements