iPF6400 User Needs Some Help

[jeegunkim]

Hi All,

I've been having so many issues with my iPF6400 the past week but I finally got it working again. 

I have only printed 24" wide prints since I purchased the printer and havev been experimenting with 8.5x11's. Printing 24' wide prints worked out great, just had to test out differnet paper rolls but whenever I print an 8.5x11. the image quality is really bad as it looks very distored from the origjnal image. 

My file formats for printing on 8.5x11's are .tif files, 2700x1800 @ 300PPi, CMYK Color mode, is there something I'm missing? 

Please help!

Thanks in adavance! 

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and what software you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[jeegunkim]

Thanks for the welcome! 

I am running OS X Yosemite 10.10.5 with Adobe CC using PS and LR.

Printing is done through the iPF6400 PS plugin. 

Please help!

Thanks! 

[Michael]

Hello.

The issue may be related to the dimensions of the image or item that you are attempting to print.  Try using the Crop tool in your software and enter the 8.5"x11" dimensions to crop the image.  This should help with the distortion.

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