Hello,
If the paper will not feed and you have to manually push it through the printer, it looks like the printer needs service or the paper is too thick to feed properly. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1.What is the type and weight of the paper that you are trying to print on?
2.Are you able print on plain paper or do you run into the same issue?
