Stuck ink

[SandyG]

I have a Canon Maxify 2720 printer with a color ink cartage that is stuck. I  can not get the release lever to move. I get a "support code 5105" message. Any solution ideas? Thanks in advance.

[SandyG]

I have a Maxify 2720 with a stuck magenta ink cartage..the release lever does not move. Any ideas on how to fix this? Thanks in advance

[Patrick]

Hi SandyG,

It would appear that your MAXIFY MB2720 would require service.

If your MAXIFY MB2720 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your MAXIFY MB2720 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.