06-09-2016 01:25 PM
I recently purchased an iPF6400. It has always printed streaks on the right side (as one faces the printer). I thought it would go away, but it has not.
These black streaks are about 1/4" to 3/4" long. Some times there are only a couple of them. But I just printed a nozzle check, and there were six.
Please help with this problem.
06-11-2016 11:36 AM
For testing purposes, try using a different type of paper in order to narrow down the cause of this issue.
If the issue persists, please contact our support group by calling us at 1-800-423-2366. The group is available from 8AM to 10PM EST Monday through Friday.
06-11-2016 04:19 PM
Thank you for this suggestion.
Yesterday I decided to try printing with my image centered on the paper (as opposed to aligned next to the right side). Suddenly the problem disappeared. Hopefully this solution will last.