Canon Community

psanderson · ‎04-04-2019

My Cannon Maxify MB2700 series printer has been trying to send a fax, not initiated by me, for over an hour. The STOP button does not work to cancel it and I have also turned the printer off, waited a few minutes, and then turned it on again and the same fax is still sending. I need to print some other documents. What should I do?

shadowsports · ‎04-05-2019

Have seen a few reports from others stating the same behavior (various models).

How is your printer connected in your environment?

Do you have a telephone line connected?

What operating system are you using?

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

psanderson · ‎04-05-2019

Rick, thank you for your response. My daughter knew how to re-install and update the drivers and everything seems to be working fine now. I have no knowledge to explain how she did it.

Psanderson

shadowsports · ‎04-05-2019

Greetings,

The uninstall and reinstall of the printer's drivers is the same information posted by others which I found as well.

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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Stopping a Fax