Stopping a Fax

[psanderson]

My Cannon Maxify MB2700 series printer has been trying to send a fax, not initiated by me,  for over an hour. The STOP button does not work to cancel it and I have also turned the printer off, waited a few minutes, and then turned it on again and the same fax is still sending.  I need to print some other documents.   What should I do?

[shadowsports]

Have seen a few reports from others stating the same behavior (various models).

How is your printer connected in your environment?

Do you have a telephone line connected?

What operating system are you using?

[psanderson]

Rick, thank you for your response.  My daughter knew how to re-install and update the drivers and everything seems to be working fine now.  I have no knowledge to explain how she did it.

Psanderson

[shadowsports]

Greetings,

The uninstall and reinstall of the printer's drivers is the same information posted by others which I found as well.