04-13-2023 09:50 AM
I am printing word documents and orders from our online store with the MF644Cdw. It is taking 15 seconds from the time I hit print to the time it starts printing. Is that normal? My old printer was 5 seconds. It is hooked up with a cable. The speed is the same if I hook it up wirelessly. I'm printing on draft and black/white only. I have tried other color settings and the speed is the same. I have nothing in my print queue and these are single page documents. I am waiting on the printer constantly.
04-13-2023 10:15 AM
15 seconds before it starts making noise. My HP takes 3 seconds. It's hooked up by a cable as well.
04-17-2023 01:58 PM
Hello Dcplastic,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to help.
04-17-2023 02:02 PM
OS Name Microsoft Windows 10 Pro
Chrome, Edge, Firefox, Opera, Word, Excel. Any program is the same slow speed.
When I make a copy it starts immediately.
04-19-2023 03:30 PM
Hello Dcplastic,
If you are using windows 10 and the computer is taking a while to spool the jobs and send them to the printer, you can remove any connections for the printer and install the UFRII driver.
Once the installation is complete, you can try printing from the computer again to see if the issue has been resolved. If the issue persist, I would suggest contacting support over the phone and they would be happy to check deeper into to see what might be causing the processing delay.
04-19-2023 03:33 PM
I am already using the UFR II driver.
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