Scanning issue using the feeder - MAC OSX with MF8280CW

[zenu]

I am unable to scan documents using the feeder on my Canon 8280, it keep erroring saying There are no originals in the feeder. Place the originals in the feeder and click OK. 

What’s strange is it only happens on my Mac OSX, my Windows workstation works just fine. 

Details of my environment:

OS: OSX 10.13.5

Print Driver: 2.0

MF Toolbox: 2.11.0

[James_C · Accepted solution]

Hi zenu,

There is a firmware update that should help with the issue.   Let's perform the following steps to download and install the software:

 1.  Click HERE to launch the download page.

 2.  Select "Operating System" It should automatically be detected.

 3.  Under the "Firmware" section you will need to download the file [Mac] MF8280Cw Firmware Update Tool (V04.08).  After reading the details and disclaimer, click I Agree to terms.  Download and save the file to your computer.  Once the download is complete, double-click the file from its download location to begin the installation. 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI