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New Contributor
Posts: 2
Registered: ‎03-01-2018

Scanner doesnt work from computer



Anyone has a solution. My scanner MB5000 series does not scan from the computer  it says not connected. But i can scan from the scanner and will send the image to the computer. 



Product Expert
Posts: 384
Registered: ‎01-20-2016

Re: Scanner doesnt work from computer

Hi AnitaNZ,


In order to better assist you, allow me to ask a couple questions:

  • Do you get any support code or error message when scanning from the computer?
  • Are you scanning from the document feeder or the platen glass?
  • Which version of Windows or Macintosh are you using?

I look forward to your reply.

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