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Posts: 1
Registered: ‎02-20-2018

Scanned documents does not appear in the scan folder in the computer

Hi Everyone! 


Printer Model : IR ADV C3320

Printer S/No. : QUC04165

Error Code : #801


The problem I am experiencing is that the document that I have scanned does not appear in my computer's scan folder and when I scan the document for it to be sent to my computer, an error message 'Please check your network connection' appears. 


Please kindly help to advise me on what I can do to solve this problem as this problem is causing a huge laid back in my work. 


Thank you so much! 






Posts: 1,446
Registered: ‎07-08-2013

Re: Scanned documents does not appear in the scan folder in the computer

Hi, helloitsemily!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit and choose your country or region from the map for local support.

We hope this helps!

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