A new maintenance cartridge should not be displayed as full out of the box. Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
The previous response was meaning that since this is not normal operation for the printer, it will require further assistance from our technical support team to determine what is going on and possible steps to resolve. You can reach out to them via email or phone at http://Canon.us/ContactCF and they'll be happy to help.