imageCLASS MF620-Series Printer won't scan and send to Mac Pro Wirelessly but will print wirelessly

[patjbourg]

Good morning,

For the small company I work for, the main office I typically work out of has a really nice big printer with the scanner option. And the printer is wireless which is awesome, I can print, but I cannot seem to figure out how to set up the scan function so the printer sends the scanned document to my Mac Book Pro. Is there some type of series of steps you guys could provide to me so I can get this figured out?

It would save me boat loads of time, I would be so very happy if this could be figured out.

My Mac is:

macOS Sierra

verison 10.12.6

Macbook pro (Retina, 13-inch, Early 2015)

Processor 2.7 GHz intel core i5

and the printer is a Cannon MF620 C Series

Hope this infomation helps! Please help!! Thanks!

[HamRichards]

In Step 2, the Add button remains dim, and MAC Address is "Could not acquire. "

The Canon machine prints with no problems. It also scanned until I tried to get VueScan working with it. Now it doesn't scan at all. 😞

[HamRichards]

It seems that my Canon MF733Cdw had gotten itself into a bad state. Resetting it to the factory defaults solved this problem.

[GCD]

Hello, I have an image class MF4880dw and I can print fine using USB cable in Windows 10 but it no longer scans. When I try to select the pdf icon in the Canon MF toolbox 4.9  a popup shows:

" a supported scanner is not installed . Please install a supported Scanner  and then restart Toolbox". 

I already uninstalled all Canon drivers and software and reisntalled the most recent versions but it still does not scan (same message as before). When search  for  devices in windows 10  I see icon for MF4800 series but there is no icon for a scanner. Please advice how to fix scanner settings.

[Hector]

Hello GCD,

That error would mean the drivers are missing/corrupt or something is blocking the scanner connection. In this situation, I would suggest turning off any security software running on the computer and reinstalling the [Windows 64bit] imageCLASS MF4890dw/MF4880dw MFDrivers (UFR II / FAX / ScanGear).

If you continue to get the message after reinstalling the driver above, I would suggest contacting support at 1-800-652-2666. They would be happy to check what is wrong with the driver install and get you back up and scanning.