09-17-2021 01:05 PM
When setting up my printer (MF642C) I must have inadvertently subscribed to some kind of cartridge replacement service. I was just notified that a replacement cartridge had been ordered and my credit card was charged. I tried to use the online CHAT to cancel the order and explain that I didn't request this cartridge and don't have the authority to purchase anything for my company (State of Texas) and was told I can't cancel and would have to send it back. They said I could go on my printer to cancel the subscription, but can't find anything like that. That I could log onto my Canon customer account and cancel there. I can't find anywhere that I've authorized automatic cartridge replacement. Any help would be appreciated.
11-18-2021 03:50 PM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.