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New Contributor
Posts: 1
Registered: ‎04-04-2013

PROBLEM WITH IMAGE RUNNER 6055

We have bought this printer,without the scanner unit.We use this machine to print only.To the location that scanner would placed,its a simple cover.From the first month the print jobs appears to have black lines.Every 25000 prints technicians clean the unit called korona.When they clean this unit it print clear,after the next 25000 prints,it needs again clean....The  truth is that the the printer is in a call center with 40 people,25 of then smoking..My question is,maybe this problem caused by the missing of scanner unit,the dirt easily reached to corona place...

 

sorry about me english :/

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Moderator
Posts: 1,675
Registered: ‎10-25-2012

Re: PROBLEM WITH IMAGE RUNNER 6055

Hi conne!
Welcome to The Canon Forums, and thank you for your inquiry! We appreciate your participation, however we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA. The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for the US market. If you live outside the United States, please click here and select your country or region for your support needs. Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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