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New MF6160DW

TRB2015
Apprentice

Works fine, except when trying to use the multi tray as the source paper. I need to run checks though this option one at a time. Get an error light as soon as I tell it to print from multi purpose tray. I have uses both my account program and Word to test this feature and get an error.

1 REPLY 1

Patrice
Whiz

Hi TRB2015.

 

 I will be able to assist you.

 

So that I can better assist you, I would like to ask a few questions.

 

1.  What is the paper size of the checks that are being printed?

2.  Have you adjusted the paper settings for the multi-purpose tray at the machine?

 

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

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