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My laptop says MB2320 is offline, but other laptop and phone print fine

vfr700f2
Apprentice

My laptop says MB2320 is offline, but my wife's laptop and my phone print fine.  What is wrong?  My laptop runs Windows 10 and used to work with this printer.  My wife's laptop has Win 7 and phone is IOS.

 

Thanks

kevin

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi vfr700f2,

 

Please follow these steps:

 

 1.  Click on the Windows Start button and then Canon Utilities.

 

 2.  Click on the IJ Network Utility.

 

 3.  Does the MAXIFY MB2300 series appear?  If so, does the Status state "Available"?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

 

 

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