My MF743CDW Printer will not select the correct paper tray/Multi function tray when printing envelop

[RoscoeH]

My previous ImageCLASS printer 833 could distinguish between an envelope and a letter. Now I have a MF743CDW imageCLASS. It cannot do the same. It is printing letters on envelopes. It will not select the envelopes when the MF tray is selected. How do I fix the problem?

[lisa52]

Me too only it keeps telling me the printer drawer is empty but I'm not using that drawer

[Darius]

Hello RoscoeH and lisa52.

What will most likely help here is setting a custom printing profile, including a specified paper size and paper source.

Open the MF driver interface, set the relevant settings, then chooes to Add a profile.  Refer to the MF Driver Online Manual for more specific information about this process.  If using a non-Canon driver, refer to that driver's developer for support.

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

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