Hello,
If the cover is stuck in the open position, you can try lifting the cover up and then trying to close it again. If it is still stuck, you can check the hinge for any obstructions. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. Do you hear any creaking or grinding noise when you try to close the lid?
2. Did the issue begin after clearing a paper jam or replacing the toner?
