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My Color Image Class MF642Cdw printer keeps saying there is a paper jam

petertian
Apprentice

My Color Image Class MF642Cdw printer keeps saying there is a paper jam.  However, when I followed its instruction to pull out the trays and found no paper jam at all.  The printer still keeps on saying there is a paper jam.  I tried to shut it down and then turn the power on, it still shows the same thing. 

Please help me to solve this problem.

Thanks,

Peter Tian 

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