07-28-2026
02:10 PM
- last edited on
07-29-2026
09:52 AM
by
James_C
07-28-2026 02:28 PM
Thanks for joining the conversation, Jennifer13!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and what application you're using to scan. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
07-28-2026 04:06 PM
Greetings,
This is controlled based on where you are scanning from. Are you scanning from the printer's LCD or the MF Scan Utility?
~Rick
Bay Area - CA
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