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Maxify MB5020 Paper Jam

The_Hat
Contributor

I have a Maxify MB5020 Printer and the paper jams somewhere under the print head holder and when it’s exiting the printer. I’ve removed all pieces of paper after the jam and checked to make sure no traces of paper remain which could cause a jam. I think the print head holder is causing the jam because about half of the sheet of paper is jammed at the right end (as you face the printer) of the printer where it the print head holder rest when not in use. I've tried everything I can think of to clear this jam however I still keeps happening and the printer won't work..

Does anyone have any suggestions as to what can be causing this paper jam?

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