MX920 won't print

[mwinikoff]

OS: Windows 10

Printer: MX920

printer was installed on 3 laptops.  All printers worked for a period of time.

One laptop will no longer print.  Error message: Error printing on MX920 Series Printer.  The printer couldnt print xxx.

On printer queue: Status starts as "printing" and then changes to 'Printer not responding".

I have tried deleting and re-installing the printer drivers as well as stopping/restarting the printer queue.  Nothing has worked on this one laptop.

Suggestions?

Thanks in advance.

[Michael]

Hello.

Check to make sure that the laptop is connected to the same Wi-Fi network as the printer and your other devices.  

Also, temporarily disable any firewall or anti-spyware programs on the computer to see if this will allow the unit to print.

If you continue to have difficulties, find more help at Contact Us.