Hello DivaVocals,
It does look like the issue that you are describing points to a problem with the hardware. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
- Is the portion that is cut off all black or is it blank?
- What version of the Mac or Windows operating system are you using on your computer?
